Customer Care Executive

📌 Position Overview :

We are looking for an Experienced Customer Service Executive to manage customer interactions, resolve complex issues, and contribute to service excellence. This role requires strong communication skills, proven problem-solving abilities, and the capacity to mentor junior team members while ensuring customer satisfaction.

🎯 Key Responsibilities :

• Handle escalated customer queries across phone, email, and chat channels.
• Provide in-depth product/service knowledge and guide customers through solutions.
• Analyze customer complaints, identify root causes, and implement corrective actions.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with cross-functional teams (sales, operations, technical support) to resolve issues quickly.
• Monitor customer service metrics (response time, resolution rate, CSAT) and suggest improvements.
• Train, support, and mentor junior customer service staff.
• Contribute to process optimization and service quality initiatives.

Required Skills & Competencies :

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage high-pressure situations with professionalism.
• Proficiency in CRM tools, ticketing systems, and MS Office Suite.
• Leadership qualities with experience in team coordination.
• Customer-centric mindset with empathy and patience.

🎓Qualifications:

• Bachelor’s degree in Business Administration, Communications, or related field.
• 3–5 years of proven experience in customer service or client-facing roles.
• Experience handling escalations and managing service quality metrics.
• Industry-specific knowledge (e.g., retail, IT services, banking) is a plus.

🌟 What We Offer :

• Competitive salary with performance-based incentives.
• Opportunities for career growth into supervisory or managerial roles.
• Continuous training and professional development programs.
• A collaborative and supportive work environment.

Interested candidates can contact via 9121803768