Customer Care Executive

Key responsibilities

• Customer Management: 

Act as a primary point of contact for clients, building strong, long-lasting relationships. 

• Issue Resolution: 

Handle customer inquiries, complaints, and escalations in a timely and professional manner, and implement processes to address customer issues. 

• Customer Satisfaction: 

Conduct post-sales follow-ups to ensure client satisfaction and address concerns. 

• Strategy Development: 

Develop and implement strategies to improve customer experience, retention, and loyalty. 

• Data Analysis: 

Analyze customer data to identify trends, generate insights, and provide reports on performance. 

• Internal Co-ordination: 

Collaborate with other departments to ensure customer needs are met and systemic issues are resolved.