Customer Care Executive
KFintech
Customer Care Executive
KFintech
Hyderabad
₹18,000 - ₹20,000 monthly
Fixed
₹18000 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
200+ applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Job description
Answer inbound / outbound calls & respond to the customer emails
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
Job Specification:
1. Candidate must have good command/proficiency in English & Hindi (Both)
2. Proficient with MS Office (Excel, Word, PowerPoint)
3. Minimum Graduation Must
Job role
Work location
Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Good Communication Skills, Negotiation skills, Customer engagement, Outbound calling, Customer handling, Inbound calling, Customer care, Customer complaints handling, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
20 - 40 years
Gender
Any gender
About company
Name
KFintech
Address
Hyderabad, Telangana, India
Job posted by KFintech
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