Process: Axis Bank Inbound Voice (Customer Support)

Qualification: Intermediate & Above

Salary:

Fresher’s: 14000 TH (NAPS)

Languages: English & Hindi

6 Days Working 1 rotational week off

2-way cab transportation up to 35 KM radius Nodal point pic & drop

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of

requests around products as specified by the client. Using their knowledge of products or services as well as great

customer service skills, these professionals address issues, provide support and offer information, as needed, to

keep customers satisfied and retain business. 

Specialists requires an intimate knowledge of the products or services being sold, great communication skills and

sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer

service is required.

Duties and Responsibilities

 Answers inquiries by clarifying desired information; researching, locating, and providing information

 Determines requirements by working with customers

 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

 Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 Cross sell

Education Requirements

Under Graduates/Graduates

Skills and Abilities

 Svar equivalent 50 & Above

 Basic Telephone Etiquettes and basic computer skills

 Ability to write, read and speak English to suit business need

 Agent should be able to communicate in English, Hindi

 Regional language proficiency as required

 Decision Making, numerical ability & logical reasoning

 Customer Focus and Being Attentive