Customer Care Executive

A Customer Support Executive is responsible for assisting customers by providing information, resolving issues, and ensuring a positive customer experience. They act as the main point of contact between the company and its clients, handling inquiries through phone calls, emails, chat, or social media.

• Key ResponsibilitiesRespond to customer queries in a timely and professional manner.
• Identify customer needs and provide appropriate solutions.
• Maintain records of customer interactions, issues, and resolutions.
• Coordinate with internal teams (technical, sales, billing, etc.) to resolve complex issues.
• Follow up with customers to ensure problems are fully resolved.
• Provide feedback to improve products, services, and customer experience.
• Achieve targets related to customer satisfaction and response time.
• Required SkillsStrong communication and interpersonal skills.
• Problem-solving ability and patience.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work under pressure and handle multiple tasks.
• Customer-first attitude and empathy.
• QualificationsHigh school diploma or bachelor’s degree (varies by company).
• Prior experience in customer service is an advantage but not always required.