Experience: 6 months – 1 year

Job Type: Full-time

Job Summary:We are seeking a proactive and customer-focused Customer Relations Executive to join our team. The ideal candidate will be responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. You will play a key role in building strong relationships with customers and enhancing their experience with our company.

• Key Responsibilities:Handle inbound and outbound customer queries through phone, email, and chat.
• Address customer concerns and provide timely resolutions.
• Maintain customer records and update CRM systems.
• Follow up with customers to ensure satisfaction and identify opportunities for improvement.
• Work closely with internal teams to resolve customer issues efficiently.
• Assist in customer retention and loyalty programs.
• Gather feedback from customers and report trends to management.
• Ensure adherence to company policies and service quality standards.
• Requirements:Experience: 6 months to 1 year in customer service, client relations, or a similar role.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

• Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and CRM software.
• Customer-centric mindset with a positive attitude.