Customer Relations Executive
Kaam Keeda India
Customer Relations Executive
Kaam Keeda India
Sri Nagar Colony, Hyderabad
₹18,000 - ₹27,000 monthly*
Fixed
₹18000 - ₹25000
Average Incentives*
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
76 applicants
Benefits include: Annual Bonus, Petrol Allowance
Job Description
Experience: 6 months – 1 year
Job Type: Full-time
Job Summary:We are seeking a proactive and customer-focused Customer Relations Executive to join our team. The ideal candidate will be responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. You will play a key role in building strong relationships with customers and enhancing their experience with our company.
- Key Responsibilities:Handle inbound and outbound customer queries through phone, email, and chat.
- Address customer concerns and provide timely resolutions.
- Maintain customer records and update CRM systems.
- Follow up with customers to ensure satisfaction and identify opportunities for improvement.
- Work closely with internal teams to resolve customer issues efficiently.
- Assist in customer retention and loyalty programs.
- Gather feedback from customers and report trends to management.
- Ensure adherence to company policies and service quality standards.
- Requirements:Experience: 6 months to 1 year in customer service, client relations, or a similar role.
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Proficiency in MS Office and CRM software.
- Customer-centric mindset with a positive attitude.
Job role
Work location
Raghav Polymers, Srinagar Colony Main Road, Sagar Society, Sri Nagar Colony, Aurora Colony, Banjara Hills, Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Past role/category experience
Customer Support - Operations, Customer Success
Skills
Customer Relations, Customer support, Client handling, Customer relationship management, Telephonic support, Client management, Customer documentation, Maintain client relationship, Client retention, Customer inquiries, Customer queries, Escalation support
English level
Basic English
Assets
Two-wheeler Vehicle, Vehicle Insurance
Gender
Any gender
About company
Name
Kaam Keeda India
Address
Raghav Polymers, Srinagar Colony Main Road, Sagar Society, Sri Nagar Colony, Aurora Colony, Banjara Hills, Hyderabad, Telangana, India
Job posted by Kaam Keeda India
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