Customer Relations Executive

Kaam Keeda India

Sri Nagar Colony, Hyderabad

₹18,000 - ₹27,000 monthly*

Fixed

18000 - ₹25000

Average Incentives*

2,000

Earning Potential

27,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 6 months

Basic English

Job Details

Interview Details

Job highlights

76 applicants

Benefits include: Annual Bonus, Petrol Allowance

Job Description


Experience: 6 months – 1 year

Job Type: Full-time

Job Summary:We are seeking a proactive and customer-focused Customer Relations Executive to join our team. The ideal candidate will be responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. You will play a key role in building strong relationships with customers and enhancing their experience with our company.

  • Key Responsibilities:Handle inbound and outbound customer queries through phone, email, and chat.
  • Address customer concerns and provide timely resolutions.
  • Maintain customer records and update CRM systems.
  • Follow up with customers to ensure satisfaction and identify opportunities for improvement.
  • Work closely with internal teams to resolve customer issues efficiently.
  • Assist in customer retention and loyalty programs.
  • Gather feedback from customers and report trends to management.
  • Ensure adherence to company policies and service quality standards.
  • Requirements:Experience: 6 months to 1 year in customer service, client relations, or a similar role.
  • Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.


  • Skills:


  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in MS Office and CRM software.
  • Customer-centric mindset with a positive attitude.

Job role

Work location

Raghav Polymers, Srinagar Colony Main Road, Sagar Society, Sri Nagar Colony, Aurora Colony, Banjara Hills, Hyderabad, Telangana, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Past role/category experience

Customer Support - Operations, Customer Success

Skills

Customer Relations, Customer support, Client handling, Customer relationship management, Telephonic support, Client management, Customer documentation, Maintain client relationship, Client retention, Customer inquiries, Customer queries, Escalation support

English level

Basic English

Assets

Two-wheeler Vehicle, Vehicle Insurance

Gender

Any gender

About company

Name

Kaam Keeda India

Address

Raghav Polymers, Srinagar Colony Main Road, Sagar Society, Sri Nagar Colony, Aurora Colony, Banjara Hills, Hyderabad, Telangana, India

Job posted by Kaam Keeda India

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