CUSTOMER SERVICE AND TELE MARKETING ROLES

1. Front Desk Operations

• Greet Clients and Visitors: Welcome guests with a warm and professional demeanor.
• Customer Assistance: Provide information about coworking space facilities, pricing, and services.
• Phone and Email Handling: Respond promptly and professionally to inquiries and maintain communication records.

2. Member Support

• Membership Maagement: Assist with onboarding new members, including registration, tours, and orientation.
• Client Relationship Building: Regularly engage with members to ensure satisfaction and address concerns proactively.
• Event Coordination: Help organize and promote in-house events, networking sessions, and workshops.

3. Administrative Tasks

• Bookings and Scheduling: Manage meeting room reservations and coworking space usage schedules.
• Billing and Payments: Handle invoices, payments, and follow up on pending dues.
• Inventory Management: Track and replenish office supplies, ensuring workspace readiness.

4. Space Maintenance and Organization

• Ambience Management: Ensure a clean, organized, and aesthetically pleasing coworking environment.
• Equipment Oversight: Monitor office equipment (e.g., printers, projectors) and coordinate repairs when needed.
• Safety and Security: Oversee visitor logs and ensure compliance with safety protocols.

5. Marketing and Social Media Engagement

• Content Creation: Assist in creating content for social media, newsletters, and promotional campaigns.
• Community Building: Share updates, success stories, and upcoming events to foster engagement among members.
• Brand Representation: Represent ADWRKS Coworking in a professional manner at external events and partnerships.

1. Telemarketing Responsibilities

• Lead Generation: Research and identify potential clients who may benefit from coworking services.
• Cold Calling: Reach out to prospective clients via phone to promote coworking memberships, services, and offers.
• Follow-Ups: Maintain regular follow-ups with interested leads to convert inquiries into memberships.
• CRM Management: Update and manage customer relationship management (CRM) tools with accurate client details.
• Feedback Collection: Conduct surveys or feedback calls to improve services and offerings.

2. Business Promotion Responsibilities

• Networking: Actively participate in community events and collaborate with local businesses to promote ADWRKS Coworking.
• Social Media Outreach: Assist in promoting the coworking space through social media channels with engaging posts and campaigns.
• Partnership Building: Identify and reach out to businesses or individuals for potential partnerships and collaborations.
• Event Promotion: Promote in-house events and workshops to attract attendees and enhance the coworking community.
• Market Research: Keep an eye on competitors and trends in the coworking industry to suggest improvements.

3. Receptionist Duties

• Client Welcoming: Greet all visitors and members with a friendly and professional demeanor.
• Visitor Management: Maintain a visitor log and provide visitor passes as needed.
• Space Orientation: Offer tours of the coworking space and explain its features and benefits.
• Call and Email Handling: Answer phone calls and respond to emails promptly, addressing inquiries or redirecting them appropriately.
• Meeting Room Coordination: Manage bookings and ensure that meeting rooms are ready and equipped for use.

4. Administrative Support

• Documentation: Assist in preparing contracts, invoices, and other administrative paperwork.
• Daily Reporting: Maintain records of telemarketing activities, leads, and conversions for review.

5. General Skills and Attributes

• Communication: Strong verbal and written communication skills to build rapport with clients and promote services.
• Persuasion: Ability to confidently pitch services and handle objections during telemarketing calls.
• Organization: Multitasking skills to handle receptionist duties alongside telemarketing tasks efficiently.
• Technology Savvy: Proficiency with tools like CRM software, office suites, and social media platforms.
• Pleasant Personality: Maintain a warm and approachable attitude to create a welcoming environment.

1. Basic Computer Proficiency

• Operating Systems: Familiarity with Windows and/or macOS.
• File Management: Ability to organize and manage digital files and folders effectively.
• Typing Skills: Fast and accurate typing for efficient documentation and communication.

2. Office Applications

• Microsoft Office Suite or Google Workspace:
• Word: For creating letters, reports, and promotional materials.
• Excel/Sheets: For managing data, client lists, and generating reports.
• PowerPoint/Slides: For creating presentations for business promotion.
• Outlook/Gmail: For professional email management.

3. Customer Relationship Management (CRM) Tools

• Experience or willingness to learn CRM platforms such as Zoho CRM, Salesforce, or HubSpot to:
• Manage leads and customer data.
• Track telemarketing activities and follow-ups.
• Generate sales and activity reports.

4. Telecommunication Tools

• Familiarity with software used for telemarketing and communication:
• VoIP Tools: Software like Skype, RingCentral, or Zoom Phone.
• Dialer Software: Tools for efficient cold calling and call management.
• Scheduling Software: Calendly or Microsoft Bookings for managing appointments.

5. Social Media and Marketing Tools

• Social Media Platforms: Experience with platforms like Facebook, Instagram, and LinkedIn for promotions.
• Basic Graphic Design: Knowledge of Canva or similar tools for creating visually appealing posts and flyers.
• Email Marketing: Using tools like Mailchimp or Constant Contact for campaigns.

6. Receptionist-Specific Software

• Booking and Scheduling Tools: Familiarity with coworking or office management tools like OfficeRnD, Nexudus, or similar systems.
• POS Systems: Basic understanding of billing software for handling payments and invoices.

7. Troubleshooting and Tech Savvy

• Basic IT Knowledge: Ability to troubleshoot common hardware or software issues (e.g., printer setup, internet issues).

. Personality and Interpersonal Skills

• Pleasant Personality: Warm, approachable, and professional demeanor to make clients feel welcome.
• Excellent Communication Skills: Strong verbal and written skills to effectively handle inquiries, telemarketing, and member interactions.
• Empathy and Patience: Ability to understand client needs and resolve concerns diplomatically.

2. Work Experience and Background

• Relevant Experience:
• Prior experience in coworking spaces, customer service, telemarketing, or receptionist roles.
• Exposure to sales, marketing, or community engagement is a bonus.
• Adaptability: Ability to learn new tools and adjust to the dynamic coworking environment.

3. Key Skills

• Customer Service Expertise: Skilled in building relationships and addressing member concerns professionally.
• Telemarketing Skills: Confidence in cold calling, promoting services, and converting leads.
• Marketing Aptitude: Basic knowledge of social media, email marketing, and content creation.
• Organizational Skills: Strong ability to multitask and manage schedules, bookings, and administrative duties.
• Tech-Savviness: Proficiency in CRM software, Microsoft Office/Google Workspace, and coworking-specific tools.

4. Educational Background

• Minimum Qualification: A bachelor’s degree in business administration, marketing, or a related field (preferred but not mandatory).
• Additional Training: Certificates in telemarketing, customer relationship management, or digital marketing are advantageous.

5. Professional Attributes

• Proactive and Self-Motivated: Able to take initiative and contribute to the growth of ADWRKS Coworking.
• Detail-Oriented: Ensures accuracy in administrative tasks and customer interactions.
• Team Player: Collaborates well with colleagues and contributes to creating a supportive work environment.