Customer Service Associate

Skill required: Retirement Solutions - Customer Service
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • 1+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions • Alternatively, 1+ years experience in payroll processing (preferred) • Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management • Process incoming contributions for assigned clients\transactions. Includes; o Manual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources o Suspense resolution, research and match contributions that don’t auto match to a source o Resolve errors from a remittance file and review reports prior to posting o Individual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques • Communication: Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues o resolve suspense contributions • Ensures all items are processed and\or resolved in a time. Supports business in audit processes. • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. • Perform research on all processing irregularities and drive issues to resolution • Strict adherence to non-disclosure of client information by preserving client confidentiality. • Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time • Take active participation in process improvements and automation opportunities. • Ensure Quality Control standards that have been set are adhered to.
What are we looking for? • Excellent organizational skills with ability identify and prioritize high value/ aging transactions. • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
Roles and Responsibilities: •• Bachelor’s degree • Experience in the US retirement industry • Experience using Omni or any other Record Keeping platform (preferred) • Open core Night shifts based on business requirements • Good verbal & written communication skills in English • Good typing skill and attention to detail. • Good time management skills • Ability work independently