Customer Success Associate

Role Overview

Crag Studio is looking for a personable and proactive Customer Success Associate to manage client communication across channels and assist with both climbing studio and software sales. You will guide prospects through membership options, handle bookings, respond to queries, and support sales outreach for our in-house membership management platform.

Key Responsibilities

• Assist incoming callers in selecting suitable climbing or fitness membership plans.
• Manage bookings and scheduling for climbing sessions and classes.
• Handle WhatsApp and Instagram queries related to plans, sessions, and general support.
• Set up in-person or virtual meetings for clients needing detailed consultation.
• Make outbound calls to follow up with qualified leads.
• Conduct introductory sales conversations

What We’re Looking For

• Excellent communication skills in English and Hindi/Telugu.
• Confident and customer-focused with a pleasant, professional approach.
• Familiar with WhatsApp Business, Instagram messaging, and basic CRM/sales tools.
• Comfortable discussing SaaS products with prospective clients (training provided).
• Interest in wellness, fitness, or climbing is a plus.

Benefits

• Free gym membership at Crag Studio.
• Chance to work across fitness and tech in a fast-growing environment.

Work Hours

• 11 AM to 8 PM (1 hour lunch break)