Customer Success Specialist

Role Overview

As our Brand executive, you will be the first human connection after a customer experiences our AI platform. You’ll work with end consumers to understand their preferences, explain the features of AI platform, and help them use the device , and convert interest into real business outcomes.

Key Responsibilities (Daily Activities):

·   Attend walk-in consumers to understand their interests.

·   Product & Experience Presentation: Explain AI Try-On concept in a simple, exciting way.

·   Explain how to input 'prompts' and followups. 

·   Maintain accurate records of customer interactions in CRM; track lead status from New → Interested → Follow-up → Converted.

.   Collaboration & Growth Support: Coordinate with sales & marketing teams; share consumer feedback.

·   Learning & Market Awareness: Stay updated on product features, competitive landscape; improve communication continuously.

Requirements:

·   Excellent verbal & written communication in English, Telugu, and Hindi.

·   Basic technical aptitude to understand product functionality and explain it clearly.

·   Proficient with computers, internet tools, email, and productivity software (MS Office / Google Workspace).

·   Eager to learn, adaptable, and quick to grasp organizational processes and sales techniques.

·   Professional, approachable demeanor with a smiling and presentable appearance (important for consumer-facing interactions).

·   Degree in Business / Marketing / Communications preferred (not mandatory).

What You’ll Gain from this Job:

·   Real-world sales exposure in a fast-growing, AI based premium-tech company.

·   Structured training in selling, customer handling, and product learning.

·   Performance-based incentives and growth opportunities.

How to Apply:

Send your resume and a short cover note mentioning your language proficiency and interest in sales to: srinivas.varanasi@ornami.ai