Duties and Responsibilities

 Answers inquiries by clarifying desired information; researching, locating, and providing information

 Determines requirements by working with customers

 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

 Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

 Cross sell

Education Requirements

Under Graduates/Graduates

Experience Requirements

Fresher/ 1 -2 year experience (Customer service in banking or any field)

Skills and Abilities

 Versant 3 or Svar equivalent

 Basic Telephone Etiquettes and basic computer skills

 Ability to write, read and speak English to suit business need

 Agent should be able to communicate in English, Hindi

 Regional language proficiency as required

 Decision Making, numerical ability & logical reasoning

 Customer Focus and Being Attentive