Customer Support Executive

Key Responsibilities:

• Communication Management: Handle inbound and outbound calls, emails, and chat inquiries with a focus on quality and brand tone.
• Conflict Resolution & Coordination: Act as the primary point of contact for customer issues (e.g., delivery delays, product defects, or assembly queries). Coordinate effectively with the Logistics, Sales departments to ensure swift resolutions. 
• Lead Conversion & Business Maximization: Proactively engage with potential customers interested in furniture pieces. Use persuasive communication to encourage showroom visits or schedule consultations with the Business Development (BD) team.
• Customer Guidance: Provide detailed product information, pricing, and material specifications to assist customers in their buying journey.
• CRM Maintenance: Accurately document all customer interactions and lead statuses in the CRM system to ensure seamless follow-ups.

Note: Preferably Furniture / interiors industry