Customer Support Executive
Sri Anu Furniture Private Limited
Customer Support Executive
Sri Anu Furniture Private Limited
Chanda Nagar, Hyderabad
₹18,000 - ₹37,000 monthly*
Fixed
₹18000 - ₹27000
Average Incentives*
₹10,000
Earning Potential
₹37,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
21 applicants
Benefits include: Annual Bonus, PF, Health Insurance, ESI (ESIC)
Job Description
Key Responsibilities:
- Communication Management: Handle inbound and outbound calls, emails, and chat inquiries with a focus on quality and brand tone.
- Conflict Resolution & Coordination: Act as the primary point of contact for customer issues (e.g., delivery delays, product defects, or assembly queries). Coordinate effectively with the Logistics, Sales departments to ensure swift resolutions.
- Lead Conversion & Business Maximization: Proactively engage with potential customers interested in furniture pieces. Use persuasive communication to encourage showroom visits or schedule consultations with the Business Development (BD) team.
- Customer Guidance: Provide detailed product information, pricing, and material specifications to assist customers in their buying journey.
- CRM Maintenance: Accurately document all customer interactions and lead statuses in the CRM system to ensure seamless follow-ups.
Note: Preferably Furniture / interiors industry
Job role
Work location
Anu Furniture - Furniture Store in Chandanagar, Mumbai Highway Road, opp. BSNL Telephone Exchange, Gangaram, Chanda Nagar, Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
MS Office, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Basic English
Age limit
18 - 40 years
Gender
Female
About company
Name
Sri Anu Furniture Private Limited
Address
Anu Furniture - Furniture Store in Chandanagar, Mumbai Highway Road, opp. BSNL Telephone Exchange, Gangaram, Chanda Nagar, Hyderabad, Telangana, India
Job posted by Sri Anu Furniture Private Limited
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