Customer Support Executive

Job Overview

• Coordinate service operations between customers, service teams, and internal departments
• Ensure smooth scheduling, reporting, and customer communication

Key Responsibilities

• Coordinate daily service schedules with RO & Descaling teams
• Confirm service schedules with customers and technicians
• Share service, installation, erection, and feasibility reports
• Prepare daily, individual, departmental, and quarterly reports
• Communicate service updates through calls and emails
• Coordinate material readiness and dispatch with Stores
• Maintain attendance, expenditure, and Excel-based records
• Coordinate with Accounts for suspense amounts and expenses
• Prepare SOPs, operational manuals, and MoMs
• Collect customer feedback and ensure timely follow-ups

Required Skills

• Good communication and coordination skills
• Proficiency in MS Excel, Word, and email communication
• Strong documentation and reporting skills
• Ability to multitask and meet deadlines
• Attention to detail

Preferred Experience

• 1–3 years in service coordination, customer support, or operations
• Basic knowledge of RO / Descaling services (added advantage)