Customer Support Executive

universal water chemicals pvt ltd.

Mallapur, Hyderabad

₹15,000 - ₹22,000 monthly

Fixed

15000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Freshers can apply

Basic English

Job Details

Interview Details

Job highlights

35 applicants

Benefits include: PF, Flexible Working Hours, Laptop, Health Insurance

Job Description

  • conducting customer satisfaction surveys to understand what areas of the company's services need improvements
  • catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  • curating streamlined email and social media communication mediums for offers, updates and much more
  • dealing with customer issues and churning out an easy-to-follow solution
  • managing payment and delivery of customer orders
  • helping customers choose the right product for their requirements and budget
  • handling customer concerns and complaints in a time
  • forming reports based on customer satisfaction statistics and helping their team to develop new skills

Job role

Work location

Krishna Nagar Colony, Krishna Nagar, Moula Ali, Secunderabad, Telangana 500040, India Shamshabad, Hyderabad

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - Operations

Skills

Customer service, Customer satisfaction, Objection handling, Inbound calling, Scheduling, Client management, Customer need analysis, Office administration

English level

Basic English

Age limit

20 - 35 years

Gender

Female

Interview details

Interview mode

Online/Telephonic

About company

Name

universal water chemicals pvt ltd.

Address

Krishna Nagar Colony, Krishna Nagar, Moula Ali, Secunderabad, Telangana 500040, India Shamshabad, Hyderabad

Job posted by universal water chemicals pvt ltd.

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