• Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat.
• Provide accurate information about products/services, policies, and procedures.
• Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions.
• Log and track customer interactions and transactions in the CRM system.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Stay updated with product knowledge and company policies.

(ISP) Broadband company