Customer Support Executive

Job Summary:

The Customer Support Executive is responsible for handling inbound and outbound calls, assisting patients/customers with their queries, booking appointments, and providing accurate information about hospital services. The role requires excellent communication skills, patience, and the ability to handle customers professionally.

• Key Responsibilities:Handle inbound and outbound calls from patients/customers.
• Book, reschedule, and cancel appointments as per patient requests.
• Provide accurate information about doctors, departments, services, and packages.
• Maintain proper call documentation and update dispositions in the system.
• Ensure high call quality, customer satisfaction, and service standards.
• Follow call center protocols and scripts while interacting with patients.
• Coordinate with hospital departments for patient queries and appointment confirmations.
• Handle patient complaints and escalate issues to the concerned team when required.
• Maintain confidentiality of patient information.
• Achieve daily targets such as call handling, appointment booking, and service levels.
• Skills Required:Good communication skills (English, Telugu, Hindi preferred).
• Basic computer knowledge and typing skills.
• Ability to handle patients politely and professionally.
• Good listening and problem-solving skills.
• Ability to work in shifts.
• Qualification:Any Graduate / Undergraduate
• 0–2 years of experience in call center or customer support preferred (Freshers can apply).
• Working Conditions:Work from call center environment.
• Rotational shifts may be required.
• Must follow hospital policies and quality standards.