Customer Support Executive

Tech Mahindra Ltd.,

Pranava One Building, 5th Floor,

Beside Erramanjil Metro Station, Hyderabad

Role Overview

We are hiring Customer Support Executives (Voice Process) to handle inbound/outbound customer calls professionally. The role requires strong communication skills in English with Hindi and/or Telugu, excellent phone etiquette, and adherence to operational schedules.

Key Responsibilities

• Handle customer calls professionally with clear and effective communication
• Provide accurate information and resolve customer queries as per process guidelines
• Demonstrate exceptional phone etiquette and customer-handling skills
• Maintain excellent interpersonal and communication skills
• Adhere strictly to login hours, break schedules, and punctuality requirements
• Ensure completion of 10.5 login hours, including 9.5 production hours
• Stay updated with process knowledge, daily briefs, and operational updates
• Follow company policies, quality standards, and compliance guidelines

Shift Details

• Shift Window: 24/7
• Male Employees: Rotational shifts (24/7)
• Female Employees: Rotational day shifts
• Working Days: 5 days a week
• Weekly Offs: 2 rotational days (post training)

Eligibility Criteria

• Education: Any Graduate
• Experience:
• Fresher: Eligible
• Experienced: Minimum 1 year of voice process experience preferred
• Language Skills:
• English + Hindi mandatory
• Telugu is an added advantage