Responsibilities:

• Provide solutions to customer queries over the phone
• Handle inbound and outbound calls efficiently
• Ensure excellent customer service and issue resolution
• Maintain professionalism and empathy while interacting with customers
• Document customer interactions and escalate issues when necessary

Skills Required:

• Strong verbal communication skills
• Active listening and problem-solving ability
• Quick decision-making and adaptability
• Empathy and customer-centric approach

Examples of Work:

• Handling inbound and outbound calls
• Assisting customers with queries and complaints
• Providing support and resolving issues effectively