Data Entry Executive

Job Title: BANKING KYC DATA ENTRY & QC SPECIALIST

Location:5TH FLOOR, GREEN HOUSE BUILDING, beside ADITYA TRADE CENTER, Kumar Basti, Ameerpet, Hyderabad, Telangana 500038

Employment Type: Full-Time

Job Overview We are seeking a motivated and customer-focused individual to join our team as a Chat Process Executive. In this role, you will provide real-time assistance to customers through online chat, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

• Key Responsibilities Respond to customer queries via live chat in a professional, timely, and efficient manner.
• Provide accurate information about products, services, and policies.
• Assist customers in troubleshooting issues and resolving complaints.
• Maintain and update customer records in the system.
• Handle multiple chats simultaneously while maintaining high service quality.
• Identify and escalate complex issues to appropriate departments when necessary.
• Collaborate with team members to improve service processes and meet performance goals.
• Maintain a courteous and empathetic tone during customer interactions.
• Qualifications High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience in customer service, preferably in a chat or email support role.
• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and manage time effectively.
• Proficiency in using chat tools and CRM software is an advantage.
• Problem-solving skills and the ability to think on your feet.
• Flexibility to work in shifts, including weekends and holidays, if required.
• Key Skills Typing speed and accuracy.
• Empathy and patience while dealing with customers.
• Ability to maintain professionalism under pressure.
• Attention to detail to ensure error-free responses.
• Adaptability to new tools and processes.
• Why Join Us? Competitive salary and performance incentives.
• Friendly and inclusive work environment.
• Opportunities for career growth and development.
• Training programs to enhance your skills.