Deputy Manager - Technical Support (Automotive)

Deputy Manager - Tekline

Responsibilities & Key Deliverables

Responsibilities & Key Deliverables 

TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance. 

Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems 

Failure Root cause analysis and share information with upstream teams for product improvements 

Enhance technical capabilities of dealer personnel 

Dealership audit on technical aspects 

Ensuring smooth new product launches from technical support side 

TEKline - Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting. 

TEKline - Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building 

TEKline - Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills 

Preferred Industries

Automobile

Education Qualification

Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

3-7 years experience

Experience Level

Mid Level