Digital Repair Specialist

Job Roles & Responsibilities:

1. Shortlist, onboard and certify Partner/Technician

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs

4. Deliver hands-on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer,satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Handle complaint management, out-calling, and coaching Jio,Associates as per need

Preferred candidate profile

Educational Qualifications : ITI/ Diploma(Engineering)/B.E/ B.Tech (Preferably in ECE/ Telecomn/ IT/CS)

Years of Experience (minimum & maximum): 2 - 4 years

Soft Skills

1. Customer Focus

2. Communication skills

3. Problem Solving skills

Hard skills:

1. Handset repair skills,

2. Knowledge of spares operations

3. Knowledge of CRM Systems

Keys skills : Technician, Mobile Repair, Testing, Installation, Configurations, Trouble shooting, technical skills, Multitasking, ITI, Diploma, B.Tech, Fresher. DET, Diploma Engineer, Service In-charge, Servicing, After Sales Service, Field Engineer, Field Technician, Service Engineer, Product Servicing, Hardware Engineer, Service Center In-charge

Locations: Kukatpally, Bhongir & Nalgonda

Interested candidates from various industries can apply/send resumes to

Athaullah.Mohammad@ril.com or Share your resume on WhatsApp: 7981772524