Senior Salesforce Developer - Service Cloud

Digital Solution Consultant Sr. Analyst

We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical 
role in the design, development, and implementation of our Service Cloud platform. The ideal 
candidate will have a deep understanding of Salesforce best practices, a strong background in 
Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable 
and robust solutions that enhance our client and agent experience.  
Key Responsibilities: 
• Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on 
Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, 
and CTI integrations. 
• Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and 
Lightning Web Components (LWC) / Aura Components. 
• Implement and manage Salesforce integrations with external systems using REST/SOAP 
APIs, Platform Events, and other relevant technologies. 
• Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards, 
and security guidelines. 
• Collaborate closely with Salesforce Business Analysts, QA, and other developers to 
translate business requirements into technical solutions. 
• Provide technical guidance and mentorship to junior developers. 
• Participate in release management, change management, and deployment activities. 
• Troubleshoot and resolve complex technical issues related to the Salesforce platform. 
Required Skills and Qualifications: 
• Bachelor's degree in Computer Science, Information Technology, or a related field. 
• 6-10 years of hands-on experience as a Salesforce Developer, with significant experience 
in Service Cloud. 
• Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL. 
• Strong understanding of Salesforce configuration (workflows, process builder, flows, 
custom objects, fields, validation rules, permissions). 
• Experience with Salesforce APIs (REST, SOAP, Metadata API). 
• Familiarity with deployment tools and methodologies for Salesforce e.g Copado 
• Excellent problem-solving, analytical, and communication skills. 
• Ability to work effectively in an Agile development environment. 
Preferred Certifications (one or more): 
• Salesforce Certified Platform Developer I & II 
• Salesforce Certified Service Cloud Consultant 
• Salesforce Certified Administrator

Experience Level

Senior Level