Domestic Voice Process

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls professionally, addressing customer inquiries and providing accurate information.
• Issue Resolution: Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Record Keeping: Maintain detailed records of customer interactions and transactions for future reference.
• Follow-Up: Conduct follow-ups with customers to ensure their issues are resolved satisfactorily.
• Performance Metrics: Meet or exceed performance metrics related to call handling and customer satisfaction.