Duty Officer

Key Responsibilities:

•            Ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes:

•            Cinema is clean

•            All POS/ Equipment’s are active

•            Ensure BGM is ON

•            Marketing collaterals in responsibility area are in place

•            Conducting Pre-opening Audi – check

•            Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence

•            Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness

•            Coordinating and multi-tasking job duties in a busy environment

•            Adhere to strict staff grooming and hygiene standards

•            Ensure that Audi’s are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons

•            100% assistance to the ESP.

•            Responsible for maintain proper FIFO with special care to perishable product

•            Maintains Displays, Danglers & all visuals at candy

•            Responsible for customer query handling/situation handling

•            Well versed with Movie synopsis and genre

•            Train the staff for up selling, suggestive selling and in auditorium (SOS) selling

•            Responsible for Compliance of Audit points and execution as per set norms

•            Responsible for TAT for Patron complain resolution.

•            Responsible for Training and Grooming of ESP as per SOP.

•            Control on pilferages in allocated area during the shift

•            Bills to be generated against every purchase and no cash variance (at concessions)

•            Knowledge and functioning of Projection machine / software