Collections Executive

Tata Capital Finance Ltd

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Executive - Collections - Housing - Collections - Non - X bucket - Hyderabad - Auto Plaza - J (J1 - J3)

Core Responsibilities:

o    Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.

o    Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.

o    Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

o    Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.

o    Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

o    Trace defaulters and assets  in  coordination with  the agency’s tracing team and suggest remedial course of action

o    Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain  a healthy  relationship with the customer

o    Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the  collection manager (court receiver) in repossessing assets and seeking legal and police support where required.

o    Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company  

Desired Experience: Minimum 1 to 2 years in the field.

Job Qualifications

Graduate : Yes

 

Masters/Postgraduate: Optional

 

 

 

Job role

Work location

Hyderabad, Hyderabad - Auto Plaza, Plot 3, 4, 5 & 6, Road #3, Auto Plaza, Opp. Times of India, Banjara Hills, Hyderabad, Hyderabad, Telangana, India

Department

Banking / Insurance / Financial Services

Role / Category

Debt Collections / Recovery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

This job has expired

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