FBS India Site Leader

MAIN RESPONSIBILITIES

Strategic Leadership: In coordination with FBS strategy, develop and execute the vision and operational strategy for the India site, ensuring alignment with Farmers Operations and Business objectives.

Operations Management: Oversee and promote actions to optimize business functions including underwriting, claims processing, policy servicing, finance, analytics, and IT services, emphasizing efficiency, compliance, and cost-effectiveness.

Service Delivery Excellence: Implement best practices, process automation, and technology-driven solutions to enhance productivity, service quality, and customer experience.

Financial & Performance Management: Drive cost efficiencies and operational KPIs, ensuring high-value delivery.

Stakeholder Management: Partner with FBS Head, business units, and technology teams to align offshore operations with Farmers priorities.

Talent & Leadership Development: Build, mentor, and retain a high-performing team, fostering a culture of high performance and continuous improvement.

Governance & Compliance: Ensure adherence to regulatory, risk, and compliance standards, maintaining strong controls and operational resilience.

Requirements

KEY QUALIFICATIONS & EXPERIENCE

·       The ideal candidate will bring deep expertise in managing operations, leading large teams, and collaborating with global stakeholders to enhance efficiency, innovation, and value creation.

·       Industry Expertise: Strong background in general insurance, financial services and understanding of underwriting, claims, policy administration, and digital transformation

·       Experience: 10+ years in leadership roles and knowledge in global business services, operations, technology and/or shared services.

 

·       People Management & Operations: Understanding key Farmers HR processes from talent sourcing and acquisition to talent and performance management, along with continuous learning and development, to foster a great Employee Experience.

·       Leadership & Strategy: Proven experience in setting up, scaling, and managing large teams (500+ FTEs) in a captive or offshore shared services model.

·       Operational Excellence: Expertise in Lean, Six Sigma, automation, and process improvements to enhance efficiency and customer experience.

·       Technology & Innovation: Exposure to digital transformation initiatives, including cloud, AI, RPA, and advanced analytics in an insurance or financial services setting.

·       Global Collaboration: Ability to work across geographies, managing stakeholders in the US, India, and other global locations.

·       Regulatory & Compliance: Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Home Office model
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally known group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Experience Level

Senior Level