Finance Associate

Sales Operations

· Engage with customers to provide information on TFSIN offerings and benefits by showcasing customized product options, low TAT and high service standards to achieve sales targets

· Collect, maintain and dispatch all loan processing documents after conducting due diligence and system login/ account creation in order to meet pre- and post-disbursement requirements

· Visit customer office/residence for collection of loan documents

· Drive negotiation with Credit team, providing with alternate documents or explanation on behalf of customer, in case loan eligibility criteria is not met to ensure timely loan approval

· Maintain strong relationship with dealership operational team so as to ensure higher market share of TFSIN

· Collection of PDDs on time

· Execute WIRR ,PF, NFA, CLI,TGA, TTW, FYI on monthly , weekly and daily basis

· Submission of physical files within TAT

Customer Service 

· Provide loan disbursement documents (viz. document agreement kit, welcome letter, etc.) explaining repayment schedule, loan tenure, scheme benefits, flexibility options, etc. to customers thereby driving high levels of transparency with them

· Being the first point of contact, support customer walk-ins by attending to their grievances or redirecting their requests to concerned internal department offering them a single-point-platform at TFSIN 

Stakeholder Management 

· Engage with competitor as well as dealer sales / dealer Finance executives to capture market intelligence on products being offered by other lenders

· Support Collections Teams for missed EMIs by following up with customers

· Interact with CPA team (Operations) to ensure dealer payments have been done within TAT

Experience & Skills

Education: Graduate in any discipline

Experience: 0-3 years of frontline sales experience  

Skills and Competencies:

· Customer First

· Working with People and Networks

Negotiation and influencing skills