Floor Coordinator

To educate customers to utilize services available through self-service

channels.

❖ To convince, help and support the customers in giving feedback for services

availed.

❖ Providing first level assistance to visitors / customers at the Branch.

Ensuring customers are provided necessary assistance in transacting the

business and overseeing the employee’s response to customers.

❖ Reducing cost and staff workload by migrating customers to alternate channels

digital channels like ATM, ADWM, INB, YONO etc.

❖ Increasing sales focus by making available information on various products

and services of the bank to customers / visitors.

❖ Ensuring HNI / Wealth / Premier customers are given proper attention /

recognition while handling and priority in service.

❖ Making available product information brochures, forms, applications etc. to

visitors / customers.

❖ Helping less tech savvy customers in using alternate and digital channels

and providing necessary guidance for adoption. Directing them to

concerned counter / officer in case of need.

❖ Keeping an eye on the waiting hall to ensure that no customer remains

unattended and proactively helping them in conducting the required

transactions (e.g. provide them with necessary forms that need to be filled

before they reach the counter).