Front Desk Receptionist

Sreedigitals is a top-end digital printing business offering complete end-to-end printing solutions. The company is committed to delivering high-quality print products, quick turnarounds, and exceptional customer service. As part of their continued growth, they are looking for a dynamic and customer-focused professional to manage client interactions and day-to-day front-end operations.

Position: Customer Relationship ExecutiveRole OverviewThe Customer Relationship Executive will be the primary point of contact for walk-in clients as well as incoming phone enquiries. The role requires excellent communication skills, strong follow-up ability, and a customer-first mindset. You will assist customers with queries, coordinate their orders, and ensure a smooth and professional front-end experience.

Key Responsibilities

• Greet and assist walk-in customers with their printing requirements.
• Manage phone calls, WhatsApp inquiries, and customer emails professionally.
• Understand client needs and recommend suitable printing solutions.
• Coordinate with the internal production/design team for order updates.
• Maintain timely follow-up with clients regarding ongoing and upcoming orders.
• Manage order entries, maintain customer records, and update job sheets.
• Ensure the front desk and customer area are organized and presentable.
• Handle basic billing, receipts, and payment follow-ups (if required).
• Address customer concerns promptly and escalate issues when needed.
• Build long-term relationships to enhance customer satisfaction and repeat business.
• Skills & RequirementsStrong communication skills (Telugu / English / Hindi preferred).
• Excellent customer management and follow-up skills.
• Pleasant personality with a customer-friendly approach.
• Ability to understand printing-related requirements (training will be provided).
• Basic knowledge of MS Office / WhatsApp Business / phone etiquette.
• Ability to multitask and manage walk-ins + calls simultaneously.
• Previous experience in customer-facing roles is an added advantage (not mandatory).