Front Office Executive

Key Responsibilities

Front Office & Reception

• Greet and welcome visitors, students, and parents warmly.
• Manage incoming calls, emails, and walk-in inquiries efficiently.
• Maintain a neat, organized, and presentable reception area.
• Handle mail, packages, and general correspondence. 

Admission Counseling & Support

• Provide detailed information on courses, fees, facilities, and the admission process.
• Counsel prospective students to help them choose suitable programs.
• Conduct follow-ups with leads to convert inquiries into admissions.

Administrative & Coordination

• Maintain and update student databases, inquiry registers, and records.
• Coordinate with academic/training staff for student activities.
• Monitor office supplies and manage basic office expenses. 

Candidate Requirements

• Education: Graduate in any field.
• Experience: Prior experience in front office, customer service, or education counseling preferred (0-2 years).
• Skills:
• Excellent verbal and written communication (especially English).
• Strong interpersonal, organizational, and multitasking abilities.
• Proficiency in MS Office (Word, Excel).
• Customer service orientation, empathy, and problem-solving skills.
• Qualities: Polite, confident, pleasant personality, team player.