Front Office & Operations Manager

Role Title

Front Office & Operations Manager (Product Coordination)

Location: Hyderabad

About Atlas Homestays

Atlas Homestays is a growing premium serviced apartment brand in Hyderabad, focused on delivering a high-quality guest experience while building an internal technology platform (Atlas PMS) to scale operations.

Role Overview

This is a high-ownership, hands-on role combining:

• Front Office Management
• Daily Operations Leadership
• Product Backlog Coordination
• Business & Vendor Coordination

You will work directly with the founder and be responsible for running operations end-to-end while helping build systems for scale.

This is not a desk-only role and involves active guest interaction, on-ground responsibility, and external coordination.

Key Responsibilities

Front Office & Guest Experience

• Handle guest check-in/check-out and on-ground coordination
• Manage guest communication (calls, WhatsApp, in-person)
• Ensure a premium guest experience and quick issue resolution

Operations Management

• Own daily operations across all units
• Coordinate with housekeeping, maintenance, and vendors
• Track and update task backlog and daily operations
• Monitor maintenance issues and inventory status
• Ensure SOPs are followed consistently

OTA & Platform Management

• Manage Airbnb, Booking.com, and other OTA platforms
• Coordinate with OTA customer support
• Track bookings, updates, and listing performance

Product Coordination (Atlas PMS)

• Maintain and organize product backlog
• Document operational issues and convert them into product improvements
• Track implementation and follow-ups

Operations Improvement

• Identify inefficiencies and suggest improvements
• Help implement SOPs and automation
• Convert repetitive tasks into structured processes

Business & External Coordination

• Coordinate with CA, lawyers, banks, and external vendors when required
• Support documentation, follow-ups, and execution of business-related tasks
• Take ownership of assigned external work end-to-end

Shift Ownership

• Online availability: 6:00 AM – 9:00 AM (mandatory)
• Physical presence: 9:00 AM – 4:00 PM (mandatory)
• Coordinate with evening shift and ensure smooth handover
• Take ownership when staff is unavailable

Travel Requirement

• Be available for occasional travel (at least once a quarter) for business-related work such as vendor coordination, documentation, or setup activities

Requirements

• Strong communication in English, Hindi, and Telugu
• Comfortable with guest-facing/front office responsibilities
• High ownership and accountability mindset
• Ability to manage multiple tasks independently
• Comfortable handling both operational and external coordination work
• Willingness to travel when required

Experience

• Preferred: 5+ years experience (operations / hospitality / coordination roles)
• Open to: 1–4 years experience if strong ownership mindset

Compensation

₹22,000 to ₹25,000 per month (fixed)

Why Join

• Work directly with the founder
• Exposure to hospitality + SaaS product building + business operations
• Opportunity to grow into Operations Manager / Product roles