Group Manager - Dangerous Cargo Operations

Group Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Role OverviewThe Group Manager – Dangerous Cargo is responsible for leading, managing, and overseeing all operations related to Dangerous Goods Declaration handling including storage, transportation, and compliance of dangerous goods. This role ensures full adherence to international and local regulations, promotes a strong safety culture, and drives operational excellence across multiple locations.Key ResponsibilitiesOversee end-to-end operations for dangerous cargo, ensuring full compliance with IMDG, IATA, ADR, and other regulatory standards.Lead and manage teams responsible for DG documentation, packaging, labeling, and safe handling.Implement and monitor safety protocols, risk assessments, and emergency response procedures.Coordinate with regulatory authorities, Partner shipping lines, and internal departments.Ensure proper training, certification, and competency development for DG staff.Drive continuous improvement initiatives to enhance efficiency, accuracy, and safety.Review and approve DG documentation, incident reports, and compliance audits.Manage customer relationships and address queries related to dangerous goods shipments.Analyze operational performance metrics and prepare periodic reports for senior leadership.Lead incident investigations and implement corrective/preventive actions where necessary.Candidate should haveStrong leadership, excellent written and verbal communication in English, ability to handle stressful situations in Dangerous Goods incident handling and decision-making skills. Shoulddemonstrated ability to manage compliance, risk, and operational excellence. Good Stakeholder & people management. Should possess excellent Problem-solving & analytical skills

Qualifications

The candidate will need to know:The IMDG Code, ideally be 49 CFR certifiedHave a Masters or at least a Bachelor's degree in a field such as Chemistry or environmental scienceOR at least 4+ years of direct experience handling and approving hazardous cargo.

Experience Level

Mid Level