Guest Relation Executive

Job Role - Guest Relation Executive

Experience - 1 to 6 Years

Preference - Female

Location - Hyderabad

Roles and Responsibilities

• Welcome and greet customers in mall

• Allocate time & resources efficiently to deliver results under changing environment

• Responsive to change by altering behavior and eagerness to learn new skills

• Conversant with the information regarding the mall, brands and any other activities happening within the mall

• Professional approach towards dealing with the customers

• Prompt in dealing with the complaints and concerns

• Ensure regular cleaning of the restrooms and floors

• Ensure mall parking is well maintained and parking team trained to handle customer vehicles

• Provide support to other functions as and when required

• Abide by the rules, regulations and policies laid down by the management

• Collect & analyze customer feedback along with his likes and dislikes

• Adherence to Operations Audit Calendar & devise action plan for improvement

• Agency Staff briefing before shift for effective floor management

• Interdepartmental shift meeting of mall team for effective execution of work

• Training outsource staff on Grooming, Mall FAQ and communication skill

Additonal Skills

• Fluent in English

• Customer-oriented and professional attitude

• Independent, self-motivated & responsible

• Familiar with basic MS Office, Word, Excel etc.

• Sound decisions making ability