Guest Relations Executive

Job Title: Guest Relations Executive – Atlas Homestay

📍 Location: KPHB, Hyderabad               💼 Job Type: Full-time     💰 Salary: Competitive, based on experience

About Us:

Atlas Homestay is a premium serviced apartment brand in Hyderabad, offering high-quality hospitality and personalized guest experiences. We're known for our 5-star service, excellent guest satisfaction, and efficient operations. We're currently looking for a Guest Relations Executive to lead daily guest interactions, coordinate backend operations, and enhance our hospitality standards.

Role Overview:

This is a hybrid role combining hospitality, basic operations, and light admin duties. Your primary focus will be ensuring a 5-star experience for every guest, while also tracking service/maintenance schedules, inventory, and offline payments. Experience with basic decoration setups for guest events is a plus, but not mandatory.

Key Responsibilities:

🔹 Primary Focus (70–80%)

✅ Guest Experience & Hospitality

• Manage guest communication before, during, and after their stay via WhatsApp, phone, and email.
• Send timely pre-arrival, check-in, and checkout reminders.
• Greet guests upon arrival and ensure a smooth check-in process.
• Assist with special guest requests and provide personalized service.
• Monitor guest satisfaction and proactively address concerns.

✅ Operations & Coordination

• Oversee check-in and checkout processes for efficiency.
• Coordinate with housekeeping, maintenance, and valet services.
• Ensure rooms are clean, stocked, and guest-ready at all times.
• Log and track guest feedback, complaints, and incident reports.

✅ Issue Resolution & Maintenance

• Address guest concerns promptly and ensure a quick resolution.
• Report and follow up on maintenance requests with the operations team.
• Maintain an incident log to prevent recurring issues.

✅ Marketing & Reputation Management

• Encourage guests to leave 5-star reviews on Airbnb, Booking.com, and Google.
• Manage guest feedback professionally to maintain a strong online reputation.
• Assist in guest loyalty programs and promotional campaigns.

🔸 Additional Responsibilities (10–20%)

🧾 Inventory & Asset Management

• Maintain a digital inventory for appliances in each unit.

• Schedule routine service for:

·       Lift (monthly)

·       RO filters (3–4 months)

·       AC units (pre-summer/monsoon)

·       Tank cleaning (yearly)

·       Coordinate with vendors and keep service logs updated.

💵 Direct Booking & Payment Tracking

• Log all offline/direct bookings in Google Sheets or Excel.

• Record guest name, stay duration, amount paid, and mode.

• Share weekly payment summaries and other reports with the Management.

🎉 Bonus Skill: Basic Event Setup & Decorations (Guest Request Only)

• Arrange simple balloon setups for birthdays/anniversaries.

• Handle in-house or vendor-managed decorations when requested.

• Ensure pricing and quality meet Atlas Homestay’s standards.

Note: This is a bonus skill and not part of the core job role.

Qualifications & Skills:

✔️ Experience in hospitality, guest relations, or customer service (required).

✔️ Strong communication skills in English, Hindi, and Telugu.

✔️ Friendly, professional, and guest-oriented approach.

✔️ Ability to handle multiple tasks and work under pressure.

✔️ Basic knowledge of WhatsApp, Airbnb, Booking.com, and Excel (preferred).

✔️ Event or decoration experience is a bonus but not mandatory.

Why Join Us?

🏡 Work in a growing premium homestay business.

💰 Attractive salary & perks with growth opportunities.

🌟 Engaging and dynamic work environment.

📞 Direct guest interactions & hands-on hospitality experience.

📢 How to Apply?

📩 Send your resume to atlashomeskphb@gmail.com

📞 Call or WhatsApp +91-9502244053

🚀 Join us and be a part of a guest-focused hospitality business!

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