Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Cisco Network Services Orchestrator (NSO)
Good to have skills : Cloud Network Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to perform independently and become an SME. - This is an advanced service supporting role primarily responsible for the transitional and operational tasks and duties in support of network service implementations that span across a broad range of global network services and solutions (Local Area Network/ Wireless, Wide Area Network, Datacenter Network, Internet Edge, Application Networking Services ). - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Perform L1 and L2/ basic and intermediate level troubleshooting. - Ensure timely resolution of technical issues. - Collaborate with cross-functional teams to address technical challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cisco Network Services Orchestrator (NSO). - Good To Have Skills: Experience with Cloud Network Operations. - Experience in Cloud technologies (AWS/Azure) - Strong understanding of network services orchestration. - Knowledge of Cisco networking technologies. - Experience in troubleshooting network issues. - Familiarity with network security protocols. Additional Information: - The candidate should have a minimum of 3 years of experience in Cisco Network Services Orchestrator (NSO). - This position is based at our Hyderabad office. - A 15 years full time education is required.