Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : DevOps
Good to have skills : Google Kubernetes Engine
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services are running smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support both remotely and onsite. Your role will require you to work within defined operating models and processes, ensuring that all systems are functioning optimally and efficiently. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively address potential issues before they escalate. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Good To Have Skills: Experience with Google Kubernetes Engine. - Strong understanding of continuous integration and continuous deployment practices. - Familiarity with cloud service providers and their management tools. - Experience in scripting and automation to streamline processes. Additional Information: - The candidate should have minimum 5 years of experience in DevOps. - This position is based at our Hyderabad office. - A 15 years full time education is required.