Inside Sales /Customer Relations Manager

ob description:

ob Title: Inside Sales Executive (CRM – Post Sales) Male/Females

Company: Celestile (C/o S.K Marketing Tiles)

Location: Shamshabad (Day Shift)

Open Positions: 02

Experience: 3 – 5 Years

CTC: Up to 50,000 depending on the interview performance and Experience

Working Days: Sunday Off + Paid Holidays

Age Limit: Below 35 Years

Time -09:30 to 06:30pm or 10:00 am to 07:00pm

Relocation to shamshabad is prefered or stays near KLCC convention center beside in Main road

No allowances are paid

About the Company

Celestile, under S.K Marketing Tiles, is a growing brand in the luxury home décor and interior segment, offering premium products and design solutions.

Role Overview

We are looking for an Inside Sales Executive (CRM – Post Sales) to manage customer interactions, handle leads, and ensure strong post-sales support and customer satisfaction. Candidates with experience in sales coordination, CRM, or customer relationship roles will have an added advantage.Key Responsibilities

1. Customer Engagement

• Handle inbound and outbound calls professionally
• Understand customer requirements and provide suitable solutions
• Build and maintain strong customer relationships

2. Sales & Lead Conversion

• Convert leads into sales through effective communication
• Achieve individual and team sales targets
• Upsell and cross-sell products

3. CRM – Post Sales

• Maintain and update customer data in CRM system
• Handle post-sales follow-ups to ensure customer satisfaction
• Address customer queries, complaints, and service requests
• Coordinate with internal teams for order status, delivery, and installation
• Maintain records of customer interactions and service feedback

4. Coordination & Follow-ups

• Coordinate with showroom/logistics teams for order processing
• Track orders and ensure timely delivery
• Follow up with customers for closures and repeat business

5. Product Knowledge

• Maintain strong understanding of products and services
• Stay updated with new collections and offers

6. Administrative Tasks

• Maintain CRM records, leads data, and sales reports
• Ensure smooth billing and documentation

7. Customer Satisfaction

• Ensure high levels of customer satisfaction and retention
• Build long-term relationships for repeat business

8. Team Collaboration

• Work closely with team members to achieve targets
• Participate in training and development sessions

Eligibility Criteria

• Graduate / Hospitality background preferred
• 3–5 years of experience in Inside Sales / CRM / Post Sales
• Strong communication skills in English, Hindi & Telugu (Mandatory)

Interview Process

• Virtual HR Round
• Face-to-Face Final Round (Mandatory)

Why Join Us?

Opportunity to work in a growing organization and gain exposure to sales, CRM operations, and customer lifecycle management.

How to Apply

Email: hr@celestile.com

WhatsApp: 8008003232

Website: https://www.celestile.com/contact.html

Benefits:

• Provident Fund

Ability to commute/relocate:

• Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• We are looking for dynamic candidates with strong customer handling skills, excellent communication, and convincing abilities. The ideal candidate should have prior experience in sales, with significant exposure to client interaction both over calls and in person.

Candidates who have experience working with architects and interior designers will have an added advantage.

Immediate joiners are preferred.

Education:

• Master's (Preferred)

Experience:

• Customer relationship management: 1 year (Required)
• Inside sales: 1 year (Required)
• Showroom sales: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Location:

• Shamshabad, Hyderabad, Telangana (Required)