Inside Sales Executive

Job Title: Customer Experience Associate (sales)

Company Overview:

Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, 

convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to 

individuals and businesses. As a first in the country, we are providing unique 24/7 services to our 

customers which include battery delivery, battery swapping & breakdown assistance.

Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance 

mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, 

teamwork, and employee well-being.

Position Overview:

Join Bijliride as a Customer Experience Associate, where you will play a pivotal role in ensuring 

unparalleled service and support for our valued customers providing professional customer service 

and ensuring customer issues are resolved in a timely manner. As part of our dynamic team, you will 

contribute to our vision of providing eco-conscious alternatives and improving urban mobility.

Roles and Responsibilities:

• Developing and maintain customer relationships by helping customers with questions and 

concerns about Bijliride’s products and services.

• Skilfully manage both inbound and outbound customer interactions via phone with 

professionalism and efficiency. 

• Resolve customer inquiries and address concerns with empathy, accuracy, and timeliness.

• Maintain a positive demeanour and handle customer complaints with diplomacy and 

patience.

• Actively engage in sales lead generation efforts to meet team targets.

• Listening to customers' concerns and handling complaints promptly.

• Provide comprehensive and precise information utilizing our CRM system and established

SOPs.

• Gather and analyse customer feedback to drive ongoing enhancements in service delivery.

Preferred Candidate Profile:

• Good customer service skills and handling customers with empathy.

• Proficient in phone handling techniques with a focus on active listening.

• Familiarity with CRM systems and best practices in customer service.

• Customer-centric and problem-solving mindset, adaptable to diverse personalities and 

situations.

• Exceptional communication and presentation skills.

• Educational Qualification: B.com / BBA / B.Tech. graduates preferred.

• Experience: 1-2 years of relevant experience in voice and non-voice customer support roles.

@bijliride www.bijliride.com

• Languages: Hindi, English & Telugu.

Benefits:

Full-time position offering competitive compensation package and performance-based incentives.

Vehicle option provided for personal use and daily commute.

Additional Information:

Flexibility to work varying shifts, including weekends.

Location: Hyderabad (Madhapur)

Join the Bijliride team and contribute to our mission of transforming urban mobility while leaving a 

positive environmental footprint. If you are passionate about delivering exceptional customer service 

and thrive in a fast-paced startup environment, we encourage you to apply with your resume and a 

cover letter detailing your relevant experience and suitability for this role.