Senior Instructor - Trust & Safety Training

Instructor Senior Analyst

Skill required: Trust & Safety - Content management
Designation: Instructor Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.?? Trust & Safety involves ensuring the security and well-being of users on a platform or within a service. This includes monitoring for harmful content, preventing fraud, and enforcing community guidelines. The goal is to create a safe and trustworthy environment for all users. Responsibilities include reviewing reports, implementing safety measures, and staying updated on emerging threats. This role is crucial for maintaining user trust and platform integrity. Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.?  You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
What are we looking for? "5+ years of experience in learning and development, with a focus on global training programs. Strong domain experience in Trust & Safety, content moderation, or user safety environments is highly preferred. Proven track record in developing and delivering effective training solutions for large, distributed teams. Deep understanding of adult learning principles, instructional design methodologies, and modern training tools. Proficiency with Learning Management Systems (LMS) and e-learning development tools. Exceptional communication, facilitation, and stakeholder management skills. Strong analytical and project management abilities. Bachelor’s degree in education, Communications, or a related field (master’s preferred)." "Facilitation & Delivery - Advanced Stakeholder Management - Advanced Communication (Written & Verbal) - Advanced Problem Solving & Escalation Handling - Advanced Research & Policy Interpretation - Advanced Attention to Detail - Advanced Critical Thinking - Advanced Multi-tasking - Advanced Training Evaluation & Development - Intermediate Data Analysis & Reporting - Intermediate"
Roles and Responsibilities: •Training Strategy & Program Development  Design and execute a comprehensive global training strategy aligned with business goals and operational requirements.  Develop engaging, scalable training content and curricula across modalities (in-person, virtual, e-learning, blended learning).  Conduct regular training needs assessments to identify skill gaps and align programs with evolving policies and procedures.  Collaborate closely with SMEs from operations, policy, legal, and product teams to ensure training content is accurate and relevant.  Training Delivery & Facilitation  Lead and facilitate onboarding and ongoing training for global Trust & Safety teams, maintaining consistency in delivery and learning outcomes.  Develop and implement train-the-trainer programs to scale learning effectively across regions.  Leverage diverse instructional methods and tools to accommodate different learning styles and cultural contexts.  Performance Management & Continuous Improvement  Maintain and manage a centralized library of training materials, ensuring regular updates and ease of access.  Evaluate training effectiveness through assessments, feedback, and key performance metrics to drive continuous improvement.  Adapt and refine training content based on learner performance, policy updates, and operational feedback.  Stakeholder Engagement & Team Leadership  Partner with Trust & Safety leadership, Quality, and HR teams to align training initiatives with business priorities.  Manage multiple training projects simultaneously, ensuring timely and effective execution.  As the function grows, build and mentor a team of training professionals, fostering a culture of learning and innovation.