Job Title: International Voice Process Executive

Job Summary:

We are looking for a dynamic and customer-focused International Voice Process Executive to handle inbound and outbound calls for global clients. The ideal candidate should have excellent communication skills, a neutral accent, and the ability to resolve customer queries efficiently. This role requires working in different time zones and handling international customers professionally.

Key Responsibilities:

• Handle customer inquiries, complaints, and requests via phone.
• Provide accurate information and solutions to customers in a professional manner.
• Ensure high levels of customer satisfaction by maintaining quality service standards.
• Follow up on customer concerns and escalate complex issues when necessary.
• Maintain records of customer interactions and transactions.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction.
• Adhere to company policies and procedures for call handling and data privacy.

Required Skills & Qualifications:

• Excellent verbal communication skills in English (additional languages are a plus).
• Ability to handle customer interactions with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Ability to work in night shifts or rotational shifts as required.
• Basic computer proficiency (MS Office, CRM software, etc.).
• Prior experience in a voice process (customer service, sales, or technical support) is preferred but not mandatory.

Work Environment:

• Fast-paced and target-driven.
• May require night shifts depending on international time zones.
• Opportunities for career growth in customer service, sales, and management roles.

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