International Voice Process Agent

Teletext is a globally recognized and trusted brand with over 30 years of heritage, with a strong legacy across Media, Travel, and Technology.

Known as one of the UK’s most iconic information service brands, Teletext has built a reputation for innovation, reliability, and customer trust over the decades. Today, Teletext continues to be a respected name in the travel industry, and Teletext Holidays was recently awarded Best Travel Company for All Inclusive Holidays (Small) at the British Travel Awards 2025.

At Teletext, we don’t just build careers—we create opportunities to grow with a trusted, award-winning, and evolving global brand.

Website: https://www.teletext.co.in/

As a Teletext Sales Advisor, you will create and sell worldwide holidays, and you will own your customers journey from start to finish; from enquiry to welcoming

them back onto home and provider exceptional customer service to our loyal customers. 

Key Responsibilities:​

• You will be responsible for carefully listening to our customers- new and loyal repeat clients, building a relationship with them, and then maximising service & sales opportunities. We pride ourselves on really understanding our holidays and our customers and matching their requirements to the perfect trip, something our customers will always remember.
• This will primarily be over the phone, but also very occasionally via digital channels. 
• Providing excellent customer service to all clients whether new or existing
• Achieving pre-set KPI’s including, but not limited to, handling time, conversion, revenue, and service.
• Using the booking engine and all tools provided to create perfect tailor-made trips
• Taking responsibility for your own learning; always seeking out new ways to learn and grow, for your own and the companies benefit.
• Be solutions focussed, always finding ways to do things better for our customers, our business, and our colleagues.

So what are we looking for:

• Our Sales Advisors not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible and to deliver amazing service.
• Previous 1 to 6 years sales & service experience is necessary, but this does not have to be in travel.
• Previous experience in travel and international voice process is desirable.
• Flexible to work over a seven-day period, rotational shifts and offs.
• Flexible to work six-day week during peak booking periods

Skills Required:

• Someone who enjoys building relationships, have a sales background and is motivated and focused with good attention to detail. 
• Previous travel industry experience preferred but not essential
• Knowledge & passion for worldwide popular tourist destinations
• Excellent attention to detail and accuracy
• Be self-motivated and dedicated to building a repeat customer base and earn commission
• Make the most of every single genuine sales enquiry received. 
• Exceed sales targets and KPI’s set by the company,
• Manage own time effectively; there’s a lot to do before, during and after the customer journey.

What we can offer you:

• A responsible organisation that cares about its people- employees and customers. 
• Encouragement to take initiative and try something new and different
• The opportunity to visit our destinations and experience our holidays (for best performers)
• Supportive environment from both colleagues and Management
• Ongoing mentoring, development and call coaching
• Attractive Salary
• Fantastic Incentives
• Opportunities for Career Growth
• Collaborative and Supportive Work Environment
• Comprehensive Training and Development Programs
• Location: Kondapur, Hyderabad