Java Application Support Engineer

Job Title: Java Application Support Engineer

We are hiring for Java Application Support Engineers for an exciting opportunity. If you have experience in Application/Production Support and Troubleshooting Java-based application, this role could be a great fir for you.

Job Details:

Role - Java Application Support Engineer

Job Code - 113145

Band - 2

Role Overview:

The Support Engineer will be responsible for Level-2 and Level-3 Application Support for Eats, Driver, and POS Systems. The role involves monitoring support queues, troubleshooting technical issues, performing Root Cause Analysis (RCA) and ensuring timely resolution while maintaining high customer satisfaction.

Key Responsibilities:

• Provide L2 & L3 application support and monitor support queues to resolve issues within defined SLAs.
• Troubleshoot application issues and perform root cause analysis.
• Respond to support requests and ensure issues are followed through to closure.
• Work with technical teams to maintain knowledge base documentation.
• Identify improvements in applications and processes to reduce repetitive issues.
• Perform data and log analysis using Kibana and Postman.
• Maintain communication with stakeholders during issue resolution.

Required Skills:

• Experience in Application/Production Support in Java.
• Strong knowledge of APIs/RESTful web services.
• Hands-on experience with Kibana and Postman.
• Experience supporting multi-tier applications.
• Strong analytical and problem-solving skills.

Qualifications:

BE/Btech in Computer Science, Information Technology, or related field.

NOTE: This is an Application Support role. Please do not apply if you are only a Java Developer.