Java Application Support Engineer

My Dream Jobs

Hyderabad

₹125,000 - ₹140,000 monthly

Fixed

125000 - ₹140000

Earning Potential

140,000

Work from Office

Full Time

Min. 5 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

1 applicants

Job Description

Job Title: Java Application Support Engineer

We are hiring for Java Application Support Engineers for an exciting opportunity. If you have experience in Application/Production Support and Troubleshooting Java-based application, this role could be a great fir for you.


Job Details:

Role - Java Application Support Engineer

Job Code - 113145

Band - 2


Role Overview:

The Support Engineer will be responsible for Level-2 and Level-3 Application Support for Eats, Driver, and POS Systems. The role involves monitoring support queues, troubleshooting technical issues, performing Root Cause Analysis (RCA) and ensuring timely resolution while maintaining high customer satisfaction.


Key Responsibilities:

  • Provide L2 & L3 application support and monitor support queues to resolve issues within defined SLAs.
  • Troubleshoot application issues and perform root cause analysis.
  • Respond to support requests and ensure issues are followed through to closure.
  • Work with technical teams to maintain knowledge base documentation.
  • Identify improvements in applications and processes to reduce repetitive issues.
  • Perform data and log analysis using Kibana and Postman.
  • Maintain communication with stakeholders during issue resolution.


Required Skills:

  • Experience in Application/Production Support in Java.
  • Strong knowledge of APIs/RESTful web services.
  • Hands-on experience with Kibana and Postman.
  • Experience supporting multi-tier applications.
  • Strong analytical and problem-solving skills.


Qualifications:

BE/Btech in Computer Science, Information Technology, or related field.


NOTE: This is an Application Support role. Please do not apply if you are only a Java Developer.


Job role

Work location

Hyderabad, Telangana, India

Department

Software Engineering

Role / Category

Software Development

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

My Dream Jobs

Address

Hyderabad, Telangana, India

Job posted by My Dream Jobs

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