Jewellery Sales Associate

A Jewellery Sales Executive drives sales by assisting customers in selecting jewellery, providing expert product knowledge on gems, designs, and trends, and delivering exceptional service to build loyalty, while also managing sales targets, maintaining attractive displays, handling transactions, and supporting inventory. Key duties involve customer engagement, achieving sales goals, maintaining product knowledge, visual merchandising, and upholding strong customer relationships. 

Key Responsibilities

• Customer Service & Sales: Greet customers, understand their needs, offer personalized recommendations, explain product details (carat, cut, clarity), and process transactions efficiently. 
• Product Knowledge: Maintain up-to-date knowledge of current jewellery trends, collections, promotions, and materials. 
• Sales Targets: Meet and exceed individual and team sales goals. 
• Visual Merchandising: Ensure displays are attractive, organized, clean, and well-stocked, reflecting brand standards. 
• Inventory Management: Assist with stock counts, replenishment, and reporting discrepancies. 
• Customer Relationship Management: Build strong client relationships for repeat business and referrals. 
• Problem Resolution: Handle customer inquiries, complaints, and returns professionally. 
• Reporting: Prepare sales reports and maintain detailed customer records. 

Essential Skills & Qualifications

• Proven sales experience, preferably in luxury retail or jewellery.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of sales techniques and customer service.
• Ability to work flexible hours, including weekends/holidays.
• A keen eye for detail and aesthetic presentation.
• Integrity, trustworthiness, and a passion for jewellery.