Lead Consultant - Cisco Identity Services Engine (ISE) Engineer

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Lead Consultant - Cisco ISE Engineer

In this role of Cisco ISE Engineer, with a minimum experience in core areas such as AAA (Authentication, Authorization, and Accounting), profiling, NAC (Network Access Control), and troubleshooting. The ideal candidate will have a strong background in the administration, upkeep, and upgrade of Cisco ISE solutions and deep understanding of network security concepts, AAA protocols, endpoint profiling, and network access control (NAC) technologies.

Responsibilities

·       Design and Implementation: Collaborate with infra and security teams to design, implement and customize Cisco ISE solutions, integrate third party solutions to bolster the security posture of the organization and to meet, security business and regulatory requirements.

·       AAA Configuration: Review and configure AAA (Authentication, Authorization, and Accounting) protocols such as RADIUS and TACACS+ on Cisco ISE for secure network access. Ensure to leverage industry best practices to reduce the attack surface areas.

·       Endpoint Profiling: Understand, develop, and maintain endpoint profiling policies to classify and manage devices accessing the network based on their characteristics.

·       Network Access Control (NAC): Deploy and manage NAC solutions using Cisco ISE to enforce security policies, monitor network access, and ensure compliance.

·       Policy Management: Define and manage access control policies, posture assessments, and identity-based access controls within Cisco ISE.

·       Integration and Collaboration: Collaborate with network, security, and IT teams to integrate Cisco ISE with other security solutions (SIEM and log management), identity providers, and network infrastructure components.

·       Troubleshooting and Support: Diagnose and resolve complex issues related to Cisco ISE configurations, authentication failures, load balancer, licensing, and network access problems.

·       Documentation and Training: Maintain comprehensive documentation of Cisco ISE configurations, policies, and procedures. Develop method and procedures in alignment with Change management best practices and provide training and knowledge transfer to varied teams.

·       Upgrade and Patch Management: Plan and execute upgrades, patches, and maintenance activities for Cisco ISE deployments to ensure system stability and security. Escalate and troubleshoot along with Cisco TAC for identified bugs and potential work arounds.

·       Automation: Brainstorm and identify levers for automating mundane operational tasks and providing insights into how to better leverage new product features to improve security and adoption of the platform.

Qualifications we seek in you!

Minimum Qualifications

·       Bachelor’s degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required.

·       Experience in Network Security required.

·       Experience maintaining networks using multiple technologies such as firewall technologies, wireless technologies, VPN, content filtering, web application firewalls, network routers and switches is required.

·       Networking Administration experience required.

·       Strong knowledge of AAA protocols (RADUS, TACACS+), endpoint profiling, and NAC concepts.

·       Experience with scripting languages (Python, PowerShell) for automation and customization of Cisco ISE is a plus.

·       Strong Communication & Documentation – Ability to clearly document procedures, write knowledge base articles, and collaborate with customers and teams.

Preferred Qualifications/ Skills

·       Strong knowledge of TCP/IP.

·       Hands on experience with packet level analysis and effective troubleshooting skills.

·       Familiar with Windows, UNIX, LINUX and IOS operating systems.

·       Good ITIL knowledge.

·       Flexible to work for 24x7 process.

·       Excellent Communication and interpersonal Skills.

·       Ability to prepare Dashboards and Reports.

·       Experience of working independently and as a team player.

·       Should have a proactive work approach.

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.