Lead Consultant - Endpoint Systems Engineer

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Lead Consultant – Enterprise Tool Admin  

We are looking for an engineer who is focused on designing, planning, maintaining, and implementing client's Endpoint standards for Microsoft and Apple laptops, desktops, and mobile devices. The Incumbent will collaborate and work with several team members, project managers, and leadership to focus on building client device management environment while working with various teams to ensure that all initiatives are completed successfully and on-time. Assist with furthering client's asset management framework to assure compliance of device standards and policies. 

Responsibilities 

• Primarily responsible for the configuration of Mac and Windows endpoint management systems, including software installations, software updates, OS patching, firmware update and antimalware. 

• In-depth knowledge of SCCM – Design, Implementation, Imaging, Asset Management and Reporting. 

• Working knowledge of Intune/Endpoint Management – Azure AD, AVD, Autopilot, Co-Management. MDM and implementation. 

• Working knowledge of Mac endpoint management is a plus, JAMF preferred. 

• Experience with and understanding of Active Directory and how it integrates with other systems. 

• Experience in Scripting, Windows PowerShell for automation. 

• Perform security vulnerability mitigation and monthly patching of desktop and server operating systems and software. 

• Install new or rebuilt existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards defined by IT Systems Engineers. 

• Perform problem analysis and resolve escalated technical problems reported by users and management. 

• Contribute to and maintain system standards as well as maintain consistent installation and configuration procedures. 

• Research and recommend innovative and where possible automated approaches for repetitive system administration tasks. 

• Performs additional duties as assigned. 

• Documentation & mentoring 

Qualifications we seek in you! 

Minimum Qualifications 

• Position requires a bachelor’s degree in computer science or equivalent related experience.  

• Must be able to work in a fast-paced environment, be able to multi-task, and have good verbal and written communication skills.  

• Must be able to accurately follow direction of senior IT staff and to learn and adapt to rapidly changing technologies and environments. 

• Excellent written and oral communication skills. Always maintain a professional and respectful tone with all customers, both internal and external. 

• Understands the importance of taking ownership of an issue and being accountable for escalating, following up, and sending out updates in a timely fashion. 

• Self-motivated individual who is determined to further his/her career by utilizing down time for studying and improving knowledge and understanding of monitoring tools. 

Preferred Qualifications/ Skills 

• Strong understanding and experience with Intune / Microsoft Endpoint Manager (SCCM), Azure AD, Intune, and Conditional Access. 

• Deployment methodology understanding and alignment. 

• Experience with Azure, Active Directory, Group Policy, Office 365, and Windows server environments. 

• Proficient in one or more modern, general purpose scripting languages. (Ex: PowerShell, Python) 

• Knowledge of Windows and, as a plus, MacOS Operating Systems. 

• Knowledge of patch management solutions and anti-virus technologies. 

• Knowledge of global active directory administration and support. 

• Skill to communicate professionally, both oral and written. 

• Skill in planning such as identifying and organizing action steps to achieve a task. 

• Skill to define a problem, identify root causes resulting in solutions. 

• Skill at self-motivation and completing tasks in a timely manner. 

• Skill at documenting procedures and configurations that are clear, concise, and easy to understand. 

• Ability to work cooperatively within a group and with employees at distant locations across the business. 

• Ability to organize, prioritize and respond to multiple projects and deadlines. 

• Ability to work with interruptions as problems arise needing immediate attention. 

• Ability to maintain up-to-date knowledge on technology trends and to support innovative technologies in accordance with business goals. 

• Azure 

• Microsoft Endpoint Manager 

• Microsoft Release Manager 

• PatchMyPC 

• SCCM 

• PowerShell 

• Intune 

• AutoPilot 

• AVD 

• MDM Management 

• JAMF is a plus. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.