Lead Consultant - Generative AI and Machine Learning Developer

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Lead Consultant GenAI ML Developer 

The Onsite Manager – Workplace Services is responsible for end-to-end management of onsite IT support, collaboration, and digital workplace services. This role oversees Desktop Engineering, White Glove Support, Service Desk & ITSM Tools, Microsoft Teams, SharePoint, OneDrive, and collaboration platforms, with strong ownership of service reporting, analytics, and performance insights. The role ensures operational excellence, SLA compliance, data-driven decision-making, and continuous service improvement 

Responsibilities 

• Design and implement algorithms that enable the General AI system to acquire new knowledge efficiently and adapt to evolving tasks seamlessly. 

• Develop mechanisms for the General AI to perform various tasks, such as natural language understanding, image recognition, and decision-making, ensuring a holistic and versatile skill set. 

• Implement continual learning strategies that allow the General AI to adapt and improve its performance over time, learning from both labelled and unlabelled data. 

• Collaborate with specialists from different domains to integrate domain-specific knowledge and ensure the General AI's applicability in diverse real-world scenarios. 

• Incorporate ethical considerations into the design and development of the General AI, addressing issues related to bias, fairness, and transparency in AI decision-making processes. 

• Optimize the General AI system for scalability, ensuring efficient performance across different hardware and deployment environments. 

• Engage in interdisciplinary research, staying updated on advancements in AI, cognitive science, and related fields, and applying relevant findings to enhance the capabilities of General AI. 

• Understanding business objectives and developing models that help to achieve them, along with metrics to track their progress. 

• Verifying data quality, and/or ensuring it via data cleaning 

• Defining validation strategies & data augmentation pipelines 

• Designing, developing, and researching Machine Learning systems, models, and schemes 

• Good working knowledge on deep learning and advanced NLP techniques  

• Analyzing the use cases of ML algorithms and ranking them by their success probability  

• Should be excellent with Rasa Framework or any other chatbot interface.  

• Performing statistical analysis and using results to improve models.  

• Training and retraining ML systems and models in real-world situations  

• Visualizing data for deeper insights  

• Hands-On with Service / Incident Management tools: JIRA / ServiceNow  

• Knowledge and experience with Software Version Control systems: GIT etc. 

Minimum qualifications 

• B.Tech/B.E/ MCA  

• Excellent written and verbal communication skills  

 Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.