Lead Software Engineer - ServiceNow

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, and UI components.
• Provide solutions through configuration and customization, including user interface, workflow administration, reports, data imports, integration, custom scripting, and third-party software integrations by applying best practices.
• Review and analyze the effectiveness and efficiency of existing configurations and workflows to develop strategies for improvement or further integrations leveraging ServiceNow.
• Develop requirements, craft and execute test plans, administer ServiceNow, and serve as tier 2 support.
• Identify ServiceNow system deficiencies and recommend solutions.
• Participate in creating and developing standards, best practices, support guidelines, and procedures.
• Partner with integrations subject matter experts to use MID servers, APIs, web services, email, and other relevant technology to integrate tools with the ServiceNow platform

Required qualifications, capabilities, and skills

• Formal training or certification on Software engineering concepts and 5+ years applied experience
• Hands on experience in ServiceNow configuration and administration, with a strong understanding of the platform and PaaS model, including integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Proficient in leveraging ServiceNow codeless technologies such as Flow Designer and Integration Hub.
• Experienced with CMDB and integration with external tools, as well as Service Portal, Request Catalog, and Automations across the ServiceNow platform.
• Knowledgeable in AI and ML capabilities, and web technologies like SOAP, JSON, XML, and Web Services.
• Skilled in ITOM modules including Orchestration, Service Mapping, Event Management, and Discovery, with software development experience in languages such as Java, Python, JavaScript, and JS Libraries and Frameworks.

• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• ITIL foundations certification
• Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR).