Learning Operations Specialist

Learning Operations

• Management Level: 06 – Senior Manager

• Location: Hyderabad

• Must have skills: Program Planning & Execution, Stakeholder & Team Management, Curriculum Development Coordination, Learning Platform (LMS) Management, Data-Driven Decision Making, Budgeting & Resource Allocation, Process & Quality Management, Performance Tracking (KPIs, OKRs), Cross-Functional Collaboration and Excellent Communication & Presentation Skills.

• Good to have skills: Leadership, Experience in EdTech Operations, Knowledge of Instructional Design & Learning Pedagogy

• Experience: 15+ years of experience is required

• Educational Qualification: Master's degree Preferred

Job Overview

We are seeking a visionary and strategic Senior Manager of Program Management to lead our program management and delivery efforts. The ideal candidate will oversee the planning and management of learning experiences for participants across various programs, ensuring high completion rates and exceptional stakeholder satisfaction.

Key Responsibilities

• Lead and direct program management and delivery efforts to ensure successful outcomes

• Oversee the programs lifecycle, including program planning, budgeting, resourcing, scheduling, risk management, and quality assurance

• Track and analyze program performance metrics, identifying areas for improvement and implementing corrective actions

• Develop and implement strategic plans to enhance the learning experience for program participants

• Build and maintain strong relationships with stakeholders, including academic institutions, corporate partners, and learners, aligning them with program objectives

• Ensure high program completion rates and participant satisfaction

• Drive high stakeholder delight, measured through Net Promoter Scores (NPS)

• Manage program budgets and ensure efficient resource allocation