Mainframe System Administration Subject Matter Expert

Mainframe System Administration- Application Subject Matter Expert II

Team Function:

The Insurance Mainframe Job Subject Matter Expert (SME) team is responsible for ensuring the stability, performance, and operational integrity of the mainframe environment supporting insurance applications. Key functions include:

Core Responsibilities

1. Incident Management

• Analyze and resolve job failures, spool issues, and performance bottlenecks.

• Provide root cause analysis (RCA) and implement preventive measures.

1. Environment Support

• Maintain mainframe environments for development, testing, and production.

• Coordinate with infrastructure teams for system health and resource optimization.

1. Performance Tuning

• Monitor CPU, spool, and memory utilization.

• Optimize job configurations to reduce resource consumption.

1. Compliance & Audit

• Ensure jobs comply with regulatory and security standards.

• Maintain documentation for audits and governance.

1. Collaboration

• Work closely with application teams, operations, and business units.

• Provide technical guidance and best practices for job design and execution.

Key Responsibilities 

• Environment Support & Stability
• Manage and maintain mainframe environments for development, testing, and production.
• Monitor system health, resource utilization, and job performance.
• Batch Job Expertise
• Oversee scheduling, execution, and troubleshooting of insurance-related batch jobs.
• Analyze job failures, spool issues, and CPU spikes; implement preventive measures.
• Incident & Problem Management
• Provide root cause analysis (RCA) for outages and performance issues.
• Collaborate with operations and application teams to resolve incidents promptly.
• Performance Optimization
• Tune jobs and system parameters to improve efficiency and reduce resource consumption.
• Implement best practices for job design and output management.
• Compliance & Documentation
• Ensure adherence to regulatory, security, and audit requirements.
• Maintain detailed documentation for processes and incident resolutions.

Requirements

Mainframe Technologies
Patches
System Administration
zOS

Mainframe technologies (JCL, COBOL, DB2, CICS) - Advanced
Batch job scheduling tools (e.g., Control-M, CA7). - Advanced
Knowledge of spool management, CPU optimization, and performance tuning. - Advanced
Excellent problem-solving and communication skills - Advanced
Insurance domain experience is a plus - Advanced

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

Experience Level

Senior Level