Manager - Branch Operations

Role Summary

TAT

• Ensure TAT is achieved as per agreed SLA

Quality & FTR

• 99% Quality & FTR needs to be maintained across all line of Business

Stake Holder Management

• Ensure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better relations.

​​​​​​​Productivity & Process Improvement

• Ensure Optimum utilization of resources and individual productivity of resources are measured accordingly.

  To indentify process gaps and suggest for improvements

Compliance

• Nil compliance, Audit deviations OR impact on overall Operations audit - Satisfactory Audit rating .​​​​​​​

Training

• Ensure process and product training in place

Key Accountabilities/ Responsibilities

Stakeholder interfaces

Experience

 3-5 years

Education

Any Graduate or MBA preferably

Experience Level

Mid Level