Business Excellence Project Manager

Manager, IMO Business Excellence PM

Job Description Summary

This is a key role in the Business Excellence team within IMO to drive business excellence initiatives with best-in-class benchmarks, frameworks, and methodologies. In particular, this role will help in executing the key business health strategic levers (e.g. NOCC build-up, AI/Technology, Process Excellence, Location Strategy, Strategic Work-force Planning, Organization Health, etc.). This role will report to the Business Excellence leader within NOCCs and is part of a team of 5-7 associates (in MEX and HYD NOCCs) working on various business excellence and AI / process excellence initiatives.

Job Description

Manager, IMO Business Excellence PM  

Location – Hyderabad #LI Hybrid  

Major Responsibilities:

• Work with the IMO Business Excellence Leaders to identify and execute on the different functions and teams to be included in the transformation to drive exceptional effectiveness and efficiency for the US organization. Provide proactive execution and implementation support of the various initiatives
• Project manage IMO cross-functional monitoring and reporting on key US LT programs – Process Excellence, AI adoption, Location Strategy, Workforce Planning, and Org. Health
• Support in implementation planning, forecasting, budgeting, resourcing, communication, governance, and change tracking for Business Excellence activities
• Support the planning, coordination, and tracking of projects under IMO strategic programs; manage workplans, timelines, dependencies, and risk logs. Maintain project documentation, trackers, dashboards, and reports to enable leadership visibility and timely decision-making
• Work closely with cross-functional teams) to ensure project alignment and efficient execution. Drive adherence to established PM methodologies and best practices; contribute to continuous improvement of delivery frameworks
• Ensure execution is seamless as per the timelines and expectations of IMO LT. Establish, monitor and report KPIs/metrics and continuously strive for improvements
• Support leaders in preparing for periodic reporting and governance meetings to review progress of Business Excellence initiatives (immediate focus on AI and Process Excellence initiatives) and report out progress to IMO LT.

Minimum Requirements: 

Education: Minimum University degree

Work Experience: 5+ years of professional work experience

• Managing without direct authority and managing in a matrix
• Prior experience in top tier management consulting firms and process excellence work highly preferred
• Prior experience applying technology / AI to solve business problems highly preferred
• Excellent interpersonal and relationship management skills. Strong cross-functional collaboration skills
• Excellent problem-solving skills and comfort with complexity
• Demonstrated ability to manage multiple priorities.

Key Performance Indicators:

• Accurately monitor and report out key Business Excellence priorities – Process Excellence, AI adoption, Location Strategy, Strategic Workforce Planning, and Org. Health
• Identification of efficiencies and processes across functions and thought partner / ideate potential solutions
• Execution of processes / work from the NOCCs
• Accelerate AI readiness, adoption, and effectiveness within NOCCs
• Customer / functional feedback on effectiveness of monitoring and tracking.

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Waterfall Model

Experience Level

Mid Level